Supporting our Community of Users

Your success is our priority, so we go the extra mile to make our solutions straightforward to install and configure.

To help you get started, we provide this dedicated documentation site with comprehensive information about each solution. In addition, we offer setup tools such as our LCD Installation Report tool to assist during configuration.

If you do need assistance, our first-line support is available via our online support portal. We use a ticket-based email system, and our support team is here to help with configuration issues and general setup queries.

While we’re happy to provide guidance, it's important to note that:

We prioritise support for real faults and bugs in our solutions.

General setup of third-party systems, such as Crestron Home, is the responsibility of the installer or integrator. However, we're happy to point you in the right direction and direct you to the appropriate manufacturer documentation or resources when needed.

For more in-depth assistance, paid support options are available when purchased alongside your solution.